Intermediate

Conflict Resolution Course Solomon Islands

Most managers wait too long to deal with conflict. This course teaches you to step in early, mediate fairly between team members, and resolve disagreements without damaging trust.

4 weeks 20 lessons 5 modules

What You'll Learn

Identify the real cause behind a surface-level disagreement
Mediate a dispute between two team members fairly
Stay calm and clear when a conversation gets heated
Address conflict early, before it escalates
Hold your position in disagreements with peers or senior stakeholders
Rebuild trust and working relationships after a conflict
Recognise when to step in and when to let a team resolve it themselves

Skills You'll Gain

Conflict Resolution Mediation Difficult Conversations Negotiation De-escalation

About This Course

Unresolved conflict is one of the biggest drains on team performance, and most managers avoid it until it escalates. This course gives you a structured approach to step in early and resolve conflict fairly.

What This Course Covers

You will learn to identify the real source of a conflict, mediate between team members, hold your ground in disagreements with peers or senior stakeholders, and rebuild trust after a dispute.

Why Conflict Resolution Matters

Left unaddressed, conflict quietly erodes trust, collaboration and retention. Managers who handle conflict well build teams that can disagree productively instead of avoiding hard conversations altogether.

Who Should Take This Course

Managers mediating disputes between team members, leaders navigating cross-team tension, and anyone who currently avoids conflict rather than addressing it.

Who This Course Is For

  • Managers mediating disputes between team members
  • Team leads navigating cross-department tension
  • Managers who currently avoid confrontation
  • HR and people partners supporting frontline managers

Requirements

  • No prior mediation or HR training required
  • Willingness to practise difficult conversations in role-play exercises

Course Curriculum

5 modules  ·  20 lessons

  • The Five Common Sources of Team Conflict
  • Task Conflict vs Relationship Conflict
  • Why Managers Avoid Addressing Conflict
  • The Cost of Letting Conflict Sit

  • Separating Positions from Underlying Interests
  • Gathering Both Sides Without Taking One
  • Spotting Conflict That Is Really About Something Else
  • Deciding Whether to Intervene

  • Structuring a Mediation Conversation
  • Keeping a Conversation from Escalating
  • Finding Common Ground Both Sides Can Accept
  • Following Up After Mediation

  • Disagreeing with a Senior Stakeholder Constructively
  • Holding Your Position Without Being Combative
  • Navigating Cross-Team Conflict
  • When to Escalate a Dispute

  • Repairing a Working Relationship
  • Preventing the Same Conflict Recurring
  • Building a Team Norm for Healthy Disagreement
  • Your Conflict Resolution Action Plan

Upcoming Course Dates

Live online instructor-led sessions — limited seats per cohort. Reserve early to lock in 40% off.

SEP
30
2026
Wednesday, 30 September 2026
Online · Live Instructor
SI$280 SI$168 40% OFF
OCT
28
2026
Wednesday, 28 October 2026
Online · Live Instructor
SI$280 SI$168 40% OFF
NOV
25
2026
Wednesday, 25 November 2026
Online · Live Instructor
SI$280 SI$168 40% OFF
DEC
23
2026
Wednesday, 23 December 2026
Online · Live Instructor
SI$280 SI$168 40% OFF

Choose Your Learning Format

Three flexible ways to learn. Pick what works best for you and your team.

Instructor-Led

Live online sessions with an expert. Interactive, scheduled cohorts.

SI$280 SI$168 GBP per person · 40% off

Frequently Asked Questions

This course is built for new and experienced managers, team leads, project managers, and senior individual contributors who want to use AI tools confidently in day-to-day decisions, communication and workflow design. No coding background is required.

The instructor-led cohort runs over five live online sessions across a single week (roughly 12 hours of live instruction plus 3-4 hours of practical exercises). The self-paced track is the same content delivered on-demand and most learners finish it in 2-3 weeks.

Yes. Every learner who completes the course and the final practical assessment receives a digitally verified Management Legend certificate that can be added to LinkedIn and used in performance reviews.

Every live session is recorded and shared with cohort members within 24 hours. You can rewatch the session, post questions in the cohort channel, and book a 1:1 catch-up with the instructor if needed.

No prior AI experience is required. The course starts with the foundations of how large language models work for managers, then moves into hands-on prompts, workflows, governance and team adoption. You only need a laptop and a free ChatGPT or Claude account.

Yes. We offer a 14-day satisfaction guarantee. If the course is not the right fit you can request a full refund within 14 days of your start date, no questions asked.
LIMITED-TIME OFFER

Get 40% Off This Course

Reserve your seat today and save up to SI$112. No commitment — enquire to secure the discount.

What's included:

  • 5 modules
  • 20 lessons
  • 4 weeks of content
  • Access on any device
  • Lifetime access
  • Certificate of completion
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Ready to Take This Course?

Contact our team today to enrol in Conflict Resolution Course and start advancing your management career.