Beginner

Interpersonal Communication Skills Canada

Most workplace friction comes down to communication, not competence. Learn to listen actively, adapt your style to different people, and stop messages getting lost or misread.

3 weeks 20 lessons 5 modules

What You'll Learn

Listen actively instead of just waiting to respond
Adapt your communication style to different personalities
Write emails and messages that are clear the first time
Communicate effectively across remote and hybrid teams
Ask better questions that get you real information
Recognise when a message has been misunderstood, and repair it fast
Build trust through consistent, honest communication
Read tone and context in written communication accurately

Skills You'll Gain

Active Listening Written Communication Adapting Communication Style Remote Communication Trust Building

About This Course

Most workplace friction comes down to communication, not competence. This course builds the interpersonal skills that make your messages land the way you intend them to, every time.

What This Course Covers

You will learn active listening, how to adapt your communication style to different people, how to communicate clearly in writing, and how to have conversations that build trust rather than distance.

Why Interpersonal Communication Matters

Managers spend most of their day communicating, yet it is rarely taught explicitly. Small improvements here compound across every relationship you manage.

Who Should Take This Course

Managers who want to reduce miscommunication with their team, anyone managing remote or hybrid relationships, and leaders who want to build trust faster with new stakeholders.

Who This Course Is For

  • Managers who want to reduce miscommunication with their team
  • Anyone managing remote or hybrid working relationships
  • Leaders building trust quickly with new teams or stakeholders
  • Managers who receive feedback that their messages are unclear

Requirements

  • No prior communication training required

Course Curriculum

5 modules  ·  20 lessons

  • Why Most Workplace Conflict Is a Communication Problem
  • Sender vs Receiver: Where Messages Get Lost
  • The Cost of Assuming You Have Been Understood
  • Auditing Your Own Communication Habits

  • The Difference Between Hearing and Listening
  • Listening to Understand vs Listening to Respond
  • Reflecting Back to Confirm Understanding
  • Listening in Difficult Conversations

  • Recognising Different Communication Preferences
  • Adjusting Your Style Without Losing Authenticity
  • Communicating Up, Down and Across
  • Communicating Across Cultural Differences

  • Writing Emails and Messages That Are Clear First Time
  • Avoiding Tone Misreadings in Text
  • Running Effective Remote Check-Ins
  • When to Pick Up the Phone Instead of Typing

  • Consistency as a Trust-Building Tool
  • Repairing a Miscommunication Quickly
  • Communicating Difficult News Honestly
  • Your Communication Improvement Plan

Upcoming Course Dates

Live online instructor-led sessions — limited seats per cohort. Reserve early to lock in 40% off.

SEP
23
2026
Wednesday, 23 September 2026
Online · Live Instructor
C$250 C$150 40% OFF
OCT
21
2026
Wednesday, 21 October 2026
Online · Live Instructor
C$250 C$150 40% OFF
NOV
18
2026
Wednesday, 18 November 2026
Online · Live Instructor
C$250 C$150 40% OFF
DEC
16
2026
Wednesday, 16 December 2026
Online · Live Instructor
C$250 C$150 40% OFF

Choose Your Learning Format

Three flexible ways to learn. Pick what works best for you and your team.

Instructor-Led

Live online sessions with an expert. Interactive, scheduled cohorts.

C$250 C$150 GBP per person · 40% off

Frequently Asked Questions

This course is built for new and experienced managers, team leads, project managers, and senior individual contributors who want to use AI tools confidently in day-to-day decisions, communication and workflow design. No coding background is required.

The instructor-led cohort runs over five live online sessions across a single week (roughly 12 hours of live instruction plus 3-4 hours of practical exercises). The self-paced track is the same content delivered on-demand and most learners finish it in 2-3 weeks.

Yes. Every learner who completes the course and the final practical assessment receives a digitally verified Management Legend certificate that can be added to LinkedIn and used in performance reviews.

Every live session is recorded and shared with cohort members within 24 hours. You can rewatch the session, post questions in the cohort channel, and book a 1:1 catch-up with the instructor if needed.

No prior AI experience is required. The course starts with the foundations of how large language models work for managers, then moves into hands-on prompts, workflows, governance and team adoption. You only need a laptop and a free ChatGPT or Claude account.

Yes. We offer a 14-day satisfaction guarantee. If the course is not the right fit you can request a full refund within 14 days of your start date, no questions asked.
LIMITED-TIME OFFER

Get 40% Off This Course

Reserve your seat today and save up to C$100. No commitment — enquire to secure the discount.

What's included:

  • 5 modules
  • 20 lessons
  • 3 weeks of content
  • Access on any device
  • Lifetime access
  • Certificate of completion
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Ready to Take This Course?

Contact our team today to enrol in Interpersonal Communication Skills and start advancing your management career.